Privacy policy

This Privacy Policy describes how Dukkan Maryam (“Dukkan Maryam”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from dukkanmaryam.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site or Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information about you from various sources to provide and improve our Services. Depending on how you interact with us, we may use your information to:

Process your orders and payments
Provide customer support
Communicate updates and marketing offers
Prevent fraud or misuse
Comply with legal requirements

Information We Collect

1. Information You Provide Directly

When you interact with our Site or make a purchase, you may provide:

Contact details: name, address, phone number, email address
Order details: billing and shipping addresses, payment confirmation
Account details: username, password (if applicable)
Customer service details: any messages or attachments you send us

2. Information Collected Automatically (Cookies)

When you visit our Site, we may automatically collect data about your interaction through cookies and similar technologies. This includes:

IP address, browser type, and device information
Pages visited and items viewed
Time spent on the Site

Cookies help us improve your experience, remember preferences, and understand usage patterns. You can adjust your browser settings to disable cookies, but some features may not function properly.

3. Information from Third Parties

We may receive information about you from trusted service providers such as:

Payment processors (to confirm payments)
Shipping and fulfillment partners
Analytics or advertising tools that help us improve our performance

How We Use Your Information

We use your personal data to:

Process and fulfill your orders
Send updates about your account, purchases, or returns
Communicate offers, promotions, or brand updates
Enhance and personalize your experience on our Site
Detect and prevent fraudulent or unauthorized activity

You can opt out of marketing communications at any time by using the “unsubscribe” link in our emails.

How We Share Information

We may share limited personal information with:

Vendors and service providers (e.g., shipping, payments, analytics)
Marketing and business partners (to deliver relevant offers or ads)
Regulatory or legal authorities (if required by law)

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

User-Generated Content

If you post product reviews or comments on our Site or social media channels, this content becomes public and may be visible to others. Please avoid sharing personal details in public comments.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. We encourage you to review the privacy statements of those sites.

Children’s Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from individuals under 16 years old. If you believe a child has provided us information, please contact us to have it removed.

Security and Retention

We use industry-standard measures to protect your information. However, no system is entirely secure.
We retain personal data only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

Access or request a copy of your data
Correct inaccurate information
Request deletion of your personal data
Withdraw consent to marketing communications

You can exercise these rights by contacting us using the details below.

International Users

If you access our Site from outside the United Arab Emirates, please note that your information may be transferred and processed in other countries where data protection laws may differ.

SMS Marketing and Notifications

We may use SMS to share updates, offers, and reminders related to your orders or our products.
By providing your phone number and opting in, you consent to receive text messages from Dukkan Maryam.
These messages may include transactional notifications, promotions, or cart reminders.